Advocacy and Complaint Resolution in Aged Care Homes (Nursing Homes and Hostels) in Australia
Advocacy services are available to help older people and people with a disability understand and exercise their rights. The services are generally free of charge and information, advice, support and representation can be provided on a confidential basis. Contact details are as follows:
NSW - The Aged-Care Rights Service: |
(02) 9281 3600 or 1800 424 079 |
Victoria - Residential Care Rights: |
(03) 9602 3066 or 1800 133 312 |
Queensland - Aged and Disability Advocacy: |
(07) 3637 6000 or 1800 818 338 |
Western Australia - Advocare: |
(08) 9479 7566 or 1800 655 566 |
South Australia - Aged Rights Advocacy Service: |
(08) 8232 5377 or 1800 802 030 |
Tasmania - Advocacy Tasmania Inc: |
(03) 6224 2240 or 1800 005 131 |
Northern Territory - Darwin Community Legal Service: |
(08) 8982 1111 or 1800 812 953 |
Northern Territory - Alice Springs Centacare: |
(08) 8958 2400 or 1800 354 550 |
ACT - Disability, Aged and Carers Advocacy Service: |
(02) 6242 5060 |
The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
It covers residential aged care, as well as Home Care Packages.
Anyone can make a complaint about anything that may constitute a breach of the service provider's responsibilities. Complaints can be kept confidential or anonymous.
More Information?
This Aged Care Guide comprises the following pages:
- Overview
- Eligibility and Assessment
- Fees and Charges
- Accreditation Standards and Compliance
- Resident Rights and Responsibilities
- Residential Respite Care
- Advocacy and Complaint Resolution
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